FB Brother International Traders respects the privacy of visitors, customers, suppliers and business partners who use our website. This Privacy Policy explains how we collect, use, protect and handle information provided through our website.

1. Information We Collect

When you contact us, request a quotation, submit an enquiry or communicate with us, we may collect information such as:

  • Name
  • Company or organization name
  • Email address
  • Phone or WhatsApp number
  • Country and business location
  • Product requirements
  • Shipping or delivery information
  • Information provided through enquiry forms
  • Any other information voluntarily provided by you

We only collect information that is reasonably necessary for responding to enquiries, providing quotations and conducting our business activities.

2. How We Use Your Information

Information collected through our website may be used to:

  • Respond to product and business enquiries
  • Provide quotations and product information
  • Process and coordinate orders
  • Communicate regarding pharmaceutical products and export requirements
  • Arrange shipping and documentation where applicable
  • Provide customer support
  • Improve our website and services
  • Maintain business and communication records
  • Comply with applicable legal and regulatory requirements

3. Protection of Pharmaceutical Enquiry Information

Information relating to pharmaceutical requirements, product enquiries, quotations and business communications may be treated as confidential business information and will be handled with reasonable care.

We do not intentionally sell or rent customer information to third parties for marketing purposes.

4. Sharing of Information

We may share relevant information with trusted service providers, suppliers, manufacturers, logistics providers, shipping agents, customs representatives, payment service providers or government/regulatory authorities when reasonably necessary to provide our services, process an order or comply with applicable laws.

We only share information that is reasonably required for the relevant business purpose.

5. Cookies and Website Data

Our website may use cookies or similar technologies to improve website functionality, understand website usage and provide a better browsing experience.

You may adjust your browser settings to manage or restrict cookies. However, disabling certain cookies may affect some website functionality.

6. Third-Party Websites

Our website may contain links to third-party websites or services. FB Brother International Traders is not responsible for the privacy practices, content or security of external websites.

We recommend reviewing the privacy policies of third-party websites before providing them with personal information.

7. Data Security

We take reasonable administrative and technical measures to protect information submitted through our website against unauthorized access, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We may retain enquiry, communication, transaction and business information for as long as reasonably necessary for business, legal, accounting, regulatory or record-keeping purposes.

9. Children's Privacy

Our website and services are intended for businesses, organizations and adult users. We do not knowingly collect personal information from children.

10. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including requesting access, correction or deletion of certain information.

To make a privacy-related request, please contact us using the details below.

11. Changes to This Privacy Policy

FB Brother International Traders may update this Privacy Policy from time to time to reflect changes in our services, business practices or applicable laws.

Any revised version will be published on this page with an updated effective date.