At FB Brother International Traders, we are committed to providing quality pharmaceutical products and reliable export services to our customers worldwide. Due to the nature of pharmaceutical products, refunds, cancellations, returns, and replacements are subject to the terms and conditions outlined below.
Orders are processed after receiving confirmation from the customer and completion of the agreed payment terms. Once an order has been confirmed and processing or shipment has started, cancellation may not be possible.
Customers are advised to carefully verify the product name, quantity, strength, packaging requirements, shipping details, and other order information before confirming an order.
A cancellation request may be accepted only if the order has not yet been processed, dispatched, or committed to shipment.
If an order is cancelled after processing, procurement, documentation, or shipment arrangements have commenced, any applicable costs already incurred may be deducted from the refundable amount.
Once the pharmaceutical products have been dispatched, cancellation may not be accepted except where required by applicable law or where otherwise agreed in writing.
A refund may be considered in the following circumstances:
Refunds will be reviewed on a case-by-case basis after verification of the relevant order, payment, shipment, and supporting documents.
Refunds may not be provided for:
If you receive damaged, incorrect, or incomplete products, please notify us as soon as possible after delivery.
Customers may be required to provide:
Our team will review the claim and, where appropriate, arrange a replacement, credit, or refund according to the circumstances of the case.
For safety, quality-control, regulatory, and product-integrity reasons, pharmaceutical products generally cannot be returned once delivered unless FB Brother International Traders has specifically authorized the return in writing.
Customers should not send pharmaceutical products back without receiving prior written instructions from our team.
Once a refund is approved, the refund will normally be processed using the original payment method, where reasonably possible.
The time required for the funds to appear in the customer's account may depend on the payment provider, bank, international transaction processing, currency conversion, and other financial institutions involved.
Any applicable bank charges, transaction fees, currency-conversion charges, or other non-recoverable costs may be deducted from the refundable amount where applicable and permitted.
For international pharmaceutical shipments, customers are responsible for ensuring that the ordered products can legally be imported into the destination country and comply with applicable local laws, regulations, licensing, and customs requirements.
FB Brother International Traders shall not be responsible for losses arising from the customer's failure to comply with destination-country import requirements, except where otherwise required by applicable law.
FB Brother International Traders will not be responsible for delays, cancellations, or inability to fulfill an order caused by circumstances beyond our reasonable control, including government restrictions, customs delays, transportation disruptions, natural disasters, pandemics, war, strikes, regulatory changes, or other unforeseen events.
To request a refund, cancellation, replacement, or report an issue with an order, please contact us with your order details and supporting information.
Email: fbbrotherinternationaltraders@gmail.com
Phone: +1 732-392-6519
Our team will review your request and communicate the applicable resolution.
FB Brother International Traders reserves the right to update or modify this Refund & Cancellation Policy when necessary to reflect changes in our business practices, applicable regulations, or services.
Any updated policy will be published on this page with the revised effective date.
